Privacy & Cookie Policy

Who We Are

We are Medella Home Physio & OT, based at 22 Fairlie, Ringwood, Hampshire, BH24 1TS. Our website is [https://private-physio.co.uk](https://private-physio.co.uk). You can contact us by phone at 01425 490151.

What Data We Collect and Why

Contact Forms

When you contact us via our website, we collect the information you provide to respond to your enquiry.

Website Analytics

We use Google Analytics and WordPress statistics to understand how visitors use our site. This helps us improve content, usability, and site performance. Data is aggregated and does not identify individual users.

Cookies

Our website uses cookies to gather anonymous analytics data. Cookies are small text files stored on your device that help us understand how the site is used (e.g., which pages are popular). We do not use cookies for advertising or tracking across other sites. You can manage your cookie preferences via the consent banner on our website or through your browser settings.

How We Share Your Data

We do not share your personal data with third parties unless you explicitly request it (e.g., to be referred to a GP). Patient information is recorded in secure, encrypted practice management software in line with UK healthcare standards. Access is restricted to authorised Medella team members only.

Data Retention

We retain personal data only for as long as necessary to provide care and meet our legal obligations, including healthcare record-keeping under English law.

Your Data Rights

You have the right to request access to your data, ask for corrections, request deletion, or raise concerns. Contact us at 01425 490151 or via our contact page.

Our Commitment to Privacy

We take data protection seriously and regularly review our practices to ensure we comply with UK GDPR, PECR, and healthcare data requirements.