Home Visits Across Poole
Home Physiotherapy & OT in Poole
We provide home physiotherapy and occupational therapy in Poole: private home visits across Poole and surrounding areas — from Sandbanks and Canford Cliffs to Lilliput, Branksome Park, and Broadstone.
You'll usually speak to Naomi, our Clinical Director, or another senior therapist. If we're with a patient, please leave a voicemail and we'll call you back.
No waiting list. First home visit usually within 2–7 days, often within 48 hours, depending on your location and therapist availability.
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From £60 a visit Initial assessment £120 · no GP referral needed. See all prices
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HCPC-registered & DBS-checked Avg. 21+ years experience
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BH12–BH17 postcodes covered The first 5 miles from your therapist's base are free
Your Poole Therapists
Meet some of the dedicated therapists who provide home visits in the Poole area. View all team members.
“First class Occupational Health service provided to my 90 year old father-in-law. Our occupational therapist was thorough, friendly and helpful. Would definitely recommend.”
Our Services in Poole
Poole Home Visit Pricing
The first 5 miles from your therapist's base are free; after that it's £2 a mile, measured one way. We'll confirm any travel cost before you book.
- Initial assessment usually 60–90 minutes
- £120
- 30-minute follow-up
- £60
- 45-minute follow-up
- £90
- 60-minute follow-up
- £120
You can arrange visits for a relative, and with their agreement we can send the invoice to you. There is no contract and no minimum number of visits. What to expect from your first home visit.
What Our Clients Say
Independent reviews from families we have helped. Read all 31 reviews.
“Our father aged 98 had a fall and fractured his leg. When he came out of hospital he was advised to have regular physiotherapy to get him walking again. Seena worked with him on a regular basis for about 3 months and our father can now get around on his own again. … We are very grateful for all Seena has done and would unhesitatingly recommend her.”
From Hospital to Home in Poole
Specialising in elderly rehabilitation, we help patients recover safely after hospital discharge from Poole Hospital or the Royal Bournemouth (University Hospitals Dorset). Whether you need hip rehabilitation after surgery, physio after a fall or stroke, or occupational therapy for daily living — we bring expert care to your door.
Which hospital, and NHS rehabilitation once you are home
Many of the older adults we support in Poole come to us after a hospital stay. Under University Hospitals Dorset, Poole Hospital is becoming the major planned-care site — the base for planned surgery such as hip and knee replacements — while Royal Bournemouth Hospital is becoming the major emergency hospital, so a planned operation and an emergency admission after a fall or stroke may now begin at different sites. Some older patients then move to a step-down rehabilitation bed at Alderney Hospital in Parkstone before returning home.
Once you are home, NHS rehabilitation is usually taken over by Dorset HealthCare's community therapy team for Bournemouth, Poole and Christchurch, alongside short-term reablement arranged by BCP Council. Intermediate care and reablement are short-term services, often lasting up to six weeks. Other NHS rehabilitation depends on assessed needs and the local pathway; ask your team what your discharge plan includes.
When that support comes to an end but recovery is still ongoing, we carry it on at home: senior, one-to-one therapy for as long as it is helping, working with whatever NHS or council care is already in place. Because falls and hip fractures are a common reason for admission locally, much of what we do is strength, balance and confidence work built around your own home — see our falls prevention service, or our guide to what happens after a parent has a fall.
If you are waiting for NHS community physiotherapy after discharge from Poole Hospital, we may be able to help sooner. We can work alongside your NHS team with your permission.
Our Poole Service Area
We provide home visits across all of Poole and its suburbs, including Sandbanks, Canford Cliffs, Lilliput, Branksome Park, Penn Hill, Broadstone, Upper Parkstone, Canford Heath, Hamworthy, and Upton.
We also cover nearby towns including Bournemouth, Wimborne, Ferndown, and Christchurch, and to the west Wareham and West Dorset.
More about Poole: the harbour bridges and 2021 Census figures
Poole's harbour geography also makes some journeys genuinely unpredictable. Hamworthy is separated from the town centre — and from Poole Hospital — by two lifting bridges, Poole Bridge and Twin Sails, which together lift around 6,000 times a year. For an older adult with a fixed appointment time, a raised bridge or a diversion can turn a short trip into an anxious one. A home visit removes that timing risk entirely.
Poole sits within the Bournemouth, Christchurch & Poole (BCP) area, which has an older age profile than England as a whole. At the 2021 Census more than one in five BCP residents — about 22% — were aged 65 or over, with 3.4% aged 85 and over, and the median age had risen to 42. The area's oldest communities cluster along the coast at Canford Cliffs and inland at Broadstone, both of which we serve directly.
42 median age in BCP (up from 41 in 2011)
Sources: ONS Census 2021 (BCP, E06000058); BCP Council.
Supporting Poole Care Homes
We work closely with care homes across Poole including Branksome Park, Parkstone Heights, Compton Acres, and Upton Bay, delivering personalised one-to-one therapy and staff training to maintain mobility, independence, and wellbeing for residents.
Near the edge or not shown? Ask: we can often still help.
Helpful Guides for Poole Families
Free resources to help you or your loved one through recovery at home.
Helpful Local Resources
Community & Memory Support
- Age UK Bournemouth, Poole & East Dorset (opens in a new tab) Social activities, befriending, day centres, and wellbeing groups.
- Alzheimer's Society (opens in a new tab) Dementia support including memory cafes and carer resources.
- PramaLife (opens in a new tab) Support groups and befriending for older adults.
- Parkinson's UK Dorset (opens in a new tab) Local support groups and exercise classes for Parkinson's.
Health & Practical Support
- University Hospitals Dorset (opens in a new tab) Poole Hospital information and discharge support.
- Alderney Hospital (Dorset HealthCare) (opens in a new tab) Local NHS step-down hospital with inpatient rehabilitation wards for older people.
- BCP Council Adult Social Care (opens in a new tab) Local authority support services and carer assessments.
- SEDCAT Transport (opens in a new tab) Door-to-door accessible transport and outings.
- Dorset Healthcare (opens in a new tab) NHS community services and mental health support.
FAQs About Our Poole Service
Do you cover areas like Parkstone and Broadstone?
Yes, our physiotherapists and occupational therapists provide home visits throughout Poole, including Parkstone, Broadstone, Canford Heath, Hamworthy, Sandbanks, Lilliput, Branksome, and all surrounding areas covered by BH12–BH17 postcodes.
Can you help with recovery after Poole Hospital?
Yes. Many of our Poole clients require rehabilitation support after a hospital stay. We specialise in creating tailored programmes to help you regain strength and confidence safely at home.
Do I need a GP referral to book a home visit?
No, you do not need a GP referral to book a home visit with Medella. You can contact us directly to arrange a free, no-obligation phone call to talk through your needs. If your GP or consultant has recommended physiotherapy or occupational therapy, tell us so we can coordinate your care.
How much does a home visit in Poole cost?
Initial assessments are £120 (usually 60–90 minutes) and include a thorough evaluation plus a written treatment plan; follow-up sessions start from £60. View our full price list for session lengths and travel costs.
Which hospital will I be discharged from in Poole?
Most Poole residents are discharged from one of University Hospitals Dorset’s two main sites. Poole Hospital is becoming the major planned-care hospital, handling planned surgery such as hip and knee replacements, while Royal Bournemouth Hospital is becoming the major emergency hospital for the area, so falls, fractures and strokes are increasingly managed there. Some older patients spend time first in a rehabilitation bed at Alderney Hospital in Parkstone before going home. At home, support may involve Dorset HealthCare and BCP Council.
Intermediate care or reablement is short-term support, often for up to six weeks. NHS community rehabilitation may continue through other pathways according to your needs and goals; there is no single six-week cap on all rehabilitation. Your discharge team can explain your plan. Medella can work alongside NHS care or provide support after an episode ends. See the NHS guide to intermediate care.
Information from Medella Home Physio & OT. Clinical director: Naomi Patrick. Last updated .
Need Home Physio or OT in Poole?
Call us to discuss your needs, or send an enquiry to arrange your visit.
If we're with a patient, please leave a voicemail and we'll call you back.
Mon-Sun, 8am-8pm