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Contact Us

We're here to help you or someone you care about — whether that's regaining independence, managing a long-term condition, getting expert advice, or arranging an assessment. If you have a question about our private home physiotherapy and occupational therapy in Hampshire, Dorset, or Wiltshire, please do get in touch.

No GP referral is needed — you can contact us directly.

This form is not for medical emergencies. If someone is seriously unwell or injured, call 999. For urgent medical advice that isn't an emergency, call NHS 111 or visit 111.nhs.uk.

Choose the easiest way to get in touch

A written enquiry is usually best for our clinical team, but phone and WhatsApp are always welcome.

WhatsApp us

We may be out seeing patients. If we cannot answer, please leave a voicemail so we can call you back.

Speak Directly to an Expert

We know that navigating care for yourself or someone you care about can feel daunting. Your enquiry is handled by our clinical team, not a call centre. A senior qualified therapist can answer your questions and help you decide if a home visit is the right path.

There's no obligation — just a friendly, helpful conversation to understand your situation and match you with the most appropriate clinician.

If we're unable to answer (we're often out seeing patients), please leave a voicemail. We return messages as promptly as we can.

Naomi Patrick, Clinical Director and Founder of Medella

Naomi Patrick

Clinical Director & Founder

"I'm always happy to have an initial chat about your situation — whether it's for you or someone you care about. No question is too small."

Send Us an Enquiry

So we can check we cover your area

Please include only what we need to respond. We use enquiry details to contact you and arrange care; see our Privacy Policy.

We read every enquiry and respond as promptly as we can.

Local Area Direct Dials

Bournemouth 01202 835298
Salisbury 01722 549181
Southampton 02382 440121

All numbers route to our central team. Use the one nearest to you for a local-rate call.

Areas We Cover

We provide home visits across Hampshire, Dorset, and Wiltshire, including:

Bournemouth & Poole Southampton Christchurch Salisbury Ringwood & New Forest Ferndown & Wimborne
See all areas we cover

What Happens Next

1

Your Free Phone Call

A friendly, no-obligation chat. We'll answer your questions, listen to your concerns, and match you with the best therapist.

2

A Personal Introduction

The recommended therapist will contact you personally to introduce themselves and arrange a convenient time for your first home visit.

3

The Initial Assessment

Your dedicated therapist visits you at home for a comprehensive clinical assessment, then creates a personalised treatment plan.

Common Questions

Can a family member or carer be present?

Yes, absolutely. We strongly encourage family members or carers to be present, especially during the initial assessment. This helps everyone understand the treatment plan, learn how to support exercises at home, and be involved in goal-setting. Many families find it reassuring to meet the therapist who will be visiting their loved one.

Do I need a GP referral?

No — you can self-refer directly to us. There’s no need for a GP letter or consultant referral. However, if your GP or consultant has recommended physiotherapy or occupational therapy, please let us know so we can coordinate your care appropriately.

How much does a home visit cost?

Physiotherapy and occupational therapy follow-up sessions start from £60 for 30 minutes. Initial assessments are £120. The first 5 miles of travel are free. Visit our prices page for full details.

How quickly can I be seen?

We typically arrange an initial assessment within a week of your first call. For hospital discharge or urgent rehabilitation needs, we can often arrange an expedited assessment within 48 hours — just let us know when you call.

Prefer to Talk Now?

Our team is available Mon-Sun, 8am-8pm. Call us for a free, no-obligation chat about how we can help you or someone you care about at home.