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We're here to help you or someone you care about — whether that's regaining independence, managing a long-term condition, getting expert advice, or arranging an assessment.

No waiting list. First home visit usually within 2–7 days, often within 48 hours, depending on your location and therapist availability.

Send Us an Enquiry

No GP referral is needed — you can contact us directly. Send an enquiry or call 01425 490151, whichever is easier for you. Phone and WhatsApp are always welcome.

This form is not for medical emergencies. If someone is seriously unwell or injured, call 999. For urgent medical advice that isn't an emergency, call NHS 111 or visit 111.nhs.uk.

How can we reach you?

Give us an email address or a phone number. We only need one, and both is fine.

How would you like us to reply? (optional)

So we can check we cover your area. For example, BH1 2AB.

Briefly tell us what support you or the person you care for may need.

Please include only what we need to respond. We use enquiry details to contact you and arrange care; see our Privacy Policy.

We read every enquiry and respond as promptly as we can.

Speak Directly to an Expert

Call 01425 490151

If we're unable to answer (we're often out seeing patients), please leave a voicemail. We return messages as promptly as we can.

Mon-Sun, 8am-8pm

Your enquiry is handled by our clinical team, not a call centre. A senior qualified therapist can answer your questions and help you decide if a home visit is the right path. If you have a question about our private home physiotherapy and occupational therapy in Hampshire, Dorset and the edge of Wiltshire, please do get in touch.

I'm always happy to have an initial chat about your situation — whether it's for you or someone you care about. No question is too small.

Naomi Patrick Naomi Patrick Clinical Director & Founder

Local Area Direct Dials

All numbers route to our central team. Use whichever is a local-rate call for you.

Areas We Cover

We provide home visits across Hampshire, Dorset and the edge of Wiltshire, including:

  • Bournemouth & Poole
  • Southampton
  • Christchurch
  • Ringwood & New Forest
  • Ferndown & Wimborne

If you're just outside these areas, ask: we can often still help.

See all areas we cover

Other Enquiries

What Happens Next

  1. Your Free Phone Call

    A friendly, no-obligation chat. If you send an enquiry, we'll reply by phone or email, whichever you prefer. We'll answer your questions, listen to your concerns, and match you with a suitable therapist.

  2. A Personal Introduction

    The recommended therapist will contact you personally to introduce themselves and arrange a convenient time for your first home visit.

  3. The Initial Assessment

    Your dedicated therapist visits you at home for a comprehensive clinical assessment, then creates a personalised treatment plan.

A therapist in a navy fleece smiles while sitting on a sofa during a home visit.

Common Questions

Do I need a referral for private home physiotherapy or OT?

No, you do not need a GP referral to book a home visit with Medella. You can contact us directly to arrange a free, no-obligation phone call to talk through your needs. If your GP or consultant has recommended physiotherapy or occupational therapy, tell us so we can coordinate your care.

Can a family member or carer be present?

Yes. We strongly encourage family members or carers to be present, especially during the initial assessment. This helps everyone understand the treatment plan, learn how to support exercises at home, and be involved in goal-setting. Many families find it reassuring to meet the therapist who will be visiting their loved one.

How much does a home visit cost?

Physiotherapy and occupational therapy follow-up sessions start from £60 for 30 minutes. Initial assessments are £120. The first 5 miles from your therapist’s base are free; after that it’s £2 a mile, measured one way. Visit our prices page for full details.

How quickly can I be seen?

No waiting list. First home visit usually within 2–7 days, often within 48 hours, depending on your location and therapist availability. If you are planning a hospital discharge, tell us and we’ll confirm the earliest suitable visit.

Do you offer evening or weekend appointments?

We operate 7 days a week, 8am–8pm. We can often accommodate specific timing requests depending on therapist availability. Please call us to discuss your needs.

Prefer to Talk Now?

Our team is available Mon-Sun, 8am-8pm. Call or send an enquiry for a free, no-obligation chat about how we can help you or someone you care about at home.

Call 01425 490151 Send an enquiry

If we're with a patient, please leave a voicemail and we'll call you back.