Frequently Asked Questions (FAQs)
Yes. All Medella therapists are HCPC-registered and have an average of 18 years’ experience in physiotherapy or occupational therapy. Yes, we often involve carers or relatives so that exercises and strategies can continue safely between visits. Yes, absolutely. We encourage the involvement of family members or carers. This helps them understand the rehabilitation process and learn the best ways to provide support between the therapist’s visits. Absolutely. Many of our Bournemouth patients contact us after a hospital stay to rebuild confidence and independence at home. Yes. We frequently work with care homes in Christchurch like Homefield Grange and Fairmile Grange. Just let us know the location. No, you do not need a referral from a GP or specialist to access our private therapy services. You can contact us directly to arrange an assessment. No referral is needed. You can contact us directly to arrange private home physiotherapy or occupational therapy. No, you can book directly with us. We will liaise with your GP or hospital team if helpful. No, Medella Home Physio & OT is a 100% mobile service. We do not operate a physical clinic; all physiotherapy and occupational therapy sessions are conducted in the comfort of your own home or care home. Yes. We regularly visit patients in Highcliffe, Burton, Mudeford, Bransgore, and the wider Christchurch area, including supported living and care homes. Yes, our physiotherapists and occupational therapists visit homes throughout Bournemouth, including Southbourne, Boscombe, Winton, and surrounding areas. Yes. Our OTs carry out home safety assessments, equipment recommendations, and rehabilitation to make daily life easier. Yes. We provide one-to-one therapy for residents and training for staff in many Bournemouth care homes. Our physiotherapists and occupational therapists use a combination of targeted balance and strength training to improve your mobility and confidence, and a home safety assessment to identify hazards and recommend adaptations to reduce your risk of falling. Our prices are transparent and competitive. Please see our pricing page or contact us for a tailored quote. We offer clear and transparent pricing for our physiotherapy and occupational therapy home visits. For a detailed breakdown of costs, please see our dedicated prices page. We aim to offer first appointments within just a few days. Please get in touch to check therapist availability in your area. We can usually offer an appointment within a few days. Same-week visits are often available depending on therapist availability. Your physiotherapist or occupational therapist will have arranged a specific appointment time with you over the phone. All our therapists carry an identification badge as provided by the HPC and wear a Medella Home Physio & OT uniform. The main advantages are convenience and comfort. Being treated in your own home allows the therapist to tailor rehabilitation to your specific environment, helping you regain strength and confidence where you live your daily life. We provide home visits across Hampshire, Dorset and Wiltshire, including key towns like Bournemouth, Poole, Christchurch, Ringwood, Lymington, Southampton, Salisbury, Wimborne, Blandford Forum, and the surrounding areas – check out our Areas Covered page. If you’re unsure if we cover your specific location, please contact us. Our therapists provide home visits across Hampshire, Dorset, and Wiltshire. This includes major towns such as Bournemouth, Poole, Southampton, Salisbury, and the surrounding areas. For full details visit our Areas Covered page We support recovery after stroke, falls, hip and knee replacements, Parkinson’s disease, dementia, and general mobility issues. Our standard rate for home visit occupational therapy is £120 per hour. However, as each individual’s needs can vary significantly, we often provide a personalised quote tailored to your specific requirements and goals. Please contact us to discuss your situation, and we can provide a detailed cost estimate. Our home visit physiotherapy prices are as follows: An initial 60-minute assessment costs £120. Follow-up sessions cost £60 for 30 minutes, £90 for 45 minutes, or £120 for 60 minutes. Please visit our Prices page for the most up-to-date information. Physiotherapy focuses on improving your physical function, such as your ability to move, walk, and manage pain. Occupational Therapy is focused on improving your ability to perform meaningful daily activities (or “occupations”), such as dressing, cooking, and engaging in hobbies, to help you live more independently. We help manage a wide range of conditions, with a special focus on elderly rehabilitation , stroke recovery , neurological conditions like Parkinson’s and MS , falls prevention , and post-surgery rehabilitation. We support older adults with: Most patients see improvements in mobility, strength, and confidence within a few weeks. Progress depends on the individual and condition, but our therapists track and review outcomes at every stage. We provide physiotherapy and occupational therapy services delivered directly to you in your own home or care home setting. We specialise in helping elderly patients, individuals recovering from strokes or injuries, and those with neurological conditions or mobility issues. The process begins with an initial phone call to discuss your needs. The first visit is then a comprehensive assessment where the therapist will get to know you, understand your challenges, and work with you to set meaningful goals for your recovery. Home-based therapy is ideal for anyone who finds it difficult to get to a clinic. This is often older adults seeking to regain mobility and independence, but also includes individuals recovering from surgery or those with neurological conditions. Medella assists individuals, families, and case managers. Yes. We believe in consistency, so you’ll see the same named therapist (wherever possible) – no agency swaps.
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