Privacy Policy

Last Updated: 29 July 2025

Who We Are

We are Medella Home Physio & OT. Our official details are:

• Company Name: Medella Home Physio & OT
• Address: 22 Fairlie, Ringwood, Hampshire, BH24 1TS
• Website: https://private-physio.co.uk
• Phone: 01425 490151

What Data We Collect and Why

Contact Forms: When you contact us via our website’s contact form, we collect the information you provide (such as name, email, and message) solely to respond to your enquiry.

Website Analytics: We use Google Analytics and WordPress statistics to understand how visitors use our site. This helps us improve our content, usability, and overall performance. All analytics data is aggregated and does not identify individual users.

Cookies

Our website uses cookies to gather anonymous analytics data. Cookies are small text files stored on your device that help us understand site usage (e.g., which pages are most popular). We do not use cookies for advertising or for tracking your activity across other websites. You can manage your cookie preferences at any time via the consent banner on our website or through your browser settings.

How We Share Your Data

We do not sell or share your personal data with third parties for marketing purposes. The only time we may share information is with your explicit consent, for example, to refer you to a GP or another healthcare professional.

Patient clinical information is recorded in secure, encrypted practice management software in line with UK healthcare standards. Access to this information is strictly restricted to authorised Medella team members involved in your care.

Data Retention

We retain personal and clinical data only for as long as necessary to provide our services and to meet our legal and professional obligations for healthcare record-keeping under English law.

Your Data Rights

Under data protection law, you have rights including the right to request access to your data, ask for corrections, request deletion, or raise concerns about how your data is handled. To exercise these rights, please call us at 01425 490151 or use our contact page.

Our Commitment to Privacy

We take data protection very seriously and regularly review our procedures to ensure we comply with all relevant UK regulations, including UK GDPR, PECR, and all healthcare data requirements.